An AI customer-service agent, built and run for you.
We set up an AI agent on your website chat, email, and social channels, train it on your business, and keep it running 24/7 with a real U.S.-based team behind it. You get the coverage of a full support desk without hiring one.
Every question, on every channel.
Start with website chat and add email and social as you grow. Every plan is done for you, start to finish.
Website chat
Your agent greets visitors, answers questions, and captures leads on your site, day and night.
Email replies
Incoming emails get fast, accurate, on-brand answers, with our team handling anything that needs a person.
Social messages and comments
Facebook, Instagram, LinkedIn, YouTube, and X. Direct messages answered and public comments replied to in your voice, so no lead slips through a channel nobody checks.
We handle the whole thing.
There is no software for you to build, no bot to babysit, and no prompt-writing to learn.
Trained on your business
Your services, pricing, policies, and FAQs, taught to the agent so its answers are actually right. The optional Cassus Brain add-on opens that knowledge base up to you.
Real human backup
Our U.S.-based team reviews conversations, steps into the important ones, and improves the agent over time.
Plain-language reporting
Simple summaries of what your customers are asking and how the agent is doing, so you always know it is working.
You decide what reaches your public feed.
Answering publicly on your behalf is a big ask, so we built the safeguards first. Every reply runs through the same check before anyone outside your business sees it.
Every message is read and sorted.
The agent classifies each question, comment, and message by topic, tone, and risk before it ever drafts a reply.
Routine answers post right away.
Hours, pricing, availability, directions, and the everyday questions get an instant on-brand answer, day or night.
Anything sensitive waits for a person.
It is held in a queue for our U.S.-based team, who approve, edit, or escalate it to you before it posts.
Always reviewed by a person
- Complaints and negative sentiment
- Billing, refunds, and money questions
- Legal, medical, or safety topics
- Anything the agent is not confident about
- Press, influencers, and unusual accounts
- Any topic you tell us to flag
You stay in control
- Set the rules and the tone up front
- Add topics the agent must never answer
- See every reply that goes out
- Pause or disable the agent at any time
- Escalations routed straight to you
- Change the rules whenever you want
On Concierge, a real person monitors every comment, email, and chat, so an escalation never waits for someone to notice it. Prefer to approve everything yourself? We can run any account so no public reply posts until a human signs off.
One flat price. Fully done for you.
Pick the level of coverage your business needs. Every plan is built, trained, and run by our team.
Starter
Best for businesses that just need to stop missing website chats.
- AI web-chat agent, trained on your business
- 24/7 coverage: nights, weekends, holidays
- Weekly summary of conversations
Growth
Best for growing businesses living in their inbox, chat, and social DMs.
- Everything in Starter
- AI email handling
- Facebook and Instagram DM handling
- Monthly performance report
- Quarterly tune-up
- Human escalation for the conversations that matter
Concierge
Best for busy teams that want every channel covered with a real person watching.
- Everything in Growth
- All five social platforms: Facebook, Instagram, LinkedIn, YouTube, and X
- Public comment replies posted on your behalf
- Guaranteed human monitoring of every comment, email, and chat
- CRM and booking integration
- Dedicated account manager
- Response-time guarantee
A part-time customer-service person costs $1,500+ a month and sleeps 8 hours a day. This costs less, never sleeps, and never forgets a customer.
Cassus Brain™
Your agent’s knowledge, open to you. Cassus Brain is a private knowledge base that holds everything your agent has been trained on, so you can see it, add to it, and keep it current. Managed by Cassus Media.
- See all the training data behind your agent
- Add knowledge, documents, and policies anytime
- Correct or update answers yourself
- Private to your business, never shared
Not just software. Done for you.
Anyone can buy an AI chatbot and stare at a blank setup screen. We build yours, train it on your business, watch how it performs, and have real people ready for the conversations that matter. That is the difference between a tool and a team.
See it working on your business.
Book a free consultation and we will show you exactly how your AI agent would answer your customers.