Our Privacy Policy

Last updated: September 18, 2026

Cassus Customer Service (“CCS,” “we,” “us”) builds, trains, and runs AI customer-service agents for small businesses, backed by a U.S.-based human team. This policy explains what information we collect, how we use it, and the choices available. We keep it plain and honest, and we treat your information the way we would want ours treated.

Who This Policy Covers

This policy applies to visitors of this website and to businesses that hire us (“clients”). It also explains how we handle the messages and details that a client’s own customers (“end users”) share with an AI agent we operate on that client’s behalf. When we run an agent for a client, the client decides what the agent is used for and we act on their instructions.

Information We Collect

Information you give us

• Contact and business details you submit through our forms, such as name, email address, phone number, company, and the message you send.
• Information provided during onboarding so we can build and train your agent, such as your services, pricing, policies, hours, and frequently asked questions.
• Billing and account details needed to provide the service.

Information handled by an agent we run for a client

• The content of conversations between the agent and end users, including questions asked and answers given.
• Contact details an end user chooses to provide, such as name, email, phone number, or the details of a request or appointment.
• Conversation metadata such as timestamps, channel (web chat, email, or social message), and whether a conversation was escalated to a person.

Information collected automatically

• Basic, aggregated site analytics such as pages viewed, referring source, approximate region, and device or browser type.
• Server logs and security information used to keep the site running and protected.
• Cookies, as described below.

How We Use Information

• To reply to inquiries and provide consultations.
• To build, train, operate, monitor, and improve the AI agent we run for a client.
• To escalate conversations to a human when a question needs judgment.
• To produce reports and summaries for clients about what their customers are asking.
• To handle billing, support, and account administration.
• To keep the service secure, prevent abuse, and meet legal obligations.

We do not sell personal information, and we do not rent or trade it.

AI and Your Data

Artificial intelligence is central to our service, so we want to be specific about how it works.

What the AI is trained on

Each client’s agent is grounded in information that client provides about their own business, such as services, pricing, policies, and FAQs. An agent is built for one client and is not shared across clients. We do not use one client’s information to answer another client’s customers.

Third-party AI providers

We use reputable third-party AI model providers to power the agents. Conversation content is sent to these providers so a response can be generated. We select providers that offer business terms, and we do not permit client or end-user data to be used to train third-party public foundation models. We do not sell conversation data to anyone.

People stay in charge

AI handles the volume, but it does not replace human judgment. Members of our U.S.-based team review conversations for quality, step into escalations, and tune each agent over time. That review is limited to the people who need access to do the work.

Accuracy and limits

AI systems can be wrong. An agent is designed to hand off rather than guess when a question falls outside what it knows. We check important AI-assisted work, and we take responsibility for what goes out on a client’s behalf. Agent responses are general business information, not professional, legal, medical, or financial advice.

Automated decisions

Our agents answer questions, capture details, and route conversations. They are not used to make decisions that produce legal or similarly significant effects about an individual, such as credit, employment, or insurance decisions.

How We Share Information

We share information only as needed to run the service:

• Service providers. Hosting, email delivery, analytics, AI model providers, and similar vendors who process information on our behalf under confidentiality obligations.
• With the client. Conversations and leads generated by an agent belong to the client that agent serves, and are shared with that client.
• Legal reasons. When required by law, or to protect our rights, our clients, or the safety of others.
• Business transfers. If the business is sold or reorganized, information may transfer as part of that transaction.

Data Retention

We keep information only as long as it is needed to provide the service, meet legal or accounting obligations, and resolve disputes. Conversation records are retained so agents can be improved and clients can review history, and they are deleted on request or when an engagement ends, subject to any legal retention requirements.

How We Protect Information

We limit who can access information to the people who need it, use reputable providers, keep systems patched, and delete what we no longer need. No method of transmission or storage is perfectly secure, but we take this seriously and work to protect what is entrusted to us.

Your Rights and Choices

• Ask what information we hold and request a copy.
• Ask us to correct information that is wrong.
• Ask us to delete information, subject to legal limits.
• Decline analytics cookies at any time.
• Opt out of marketing email using the unsubscribe link in any message.

If you are an end user who interacted with an agent we run for a business, that business controls the record of your conversation. We will help route your request to them. To make any request, email connect@cassuscs.com and a real person will help.

Cookies

Essential cookies that make the site work are always on. When you first visit, you can choose whether to allow analytics cookies, and you can change your mind later by clearing site data and choosing again.

Children’s Privacy

This site and our services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

Changes to This Policy

We may update this policy as the service evolves. The current version is always posted here with the date it took effect.

Contact Us

Questions about privacy, or a request about your information? Email connect@cassuscs.com and we will reply within one business day.

Related: our AI policy and terms of service.