Our Terms of Service

Last updated: September 18, 2026

These terms cover your use of the Cassus Customer Service (“CCS,” “we,” “us”) website and the services we provide. By using this site or hiring us, you agree to what is written here. If you do not agree, please do not use the site or the services.

The Services We Provide

We build, train, and operate AI customer-service agents for small businesses. Depending on the plan, that includes a website chat agent, AI email handling, social message handling, integrations, reporting, and escalation to our U.S.-based human team. The exact scope, channels, and fees for any engagement are set out in a separate written agreement or order form, which controls if it conflicts with these terms.

Plans, Fees, and Billing

• Plans are billed monthly in advance. A one-time setup fee covers onboarding and initial training of your agent.
• Published prices are current at the time of posting and may change. Any change to an active engagement will be communicated in advance.
• Plans may be upgraded or downgraded; changes take effect on the next billing cycle unless agreed otherwise.
• Unless your written agreement says otherwise, engagements run month to month and either side may cancel with notice as set out in that agreement. Setup fees and fees for the current period are non-refundable.

Your Responsibilities as a Client

• Give us accurate, current information about your business so the agent answers correctly, and tell us promptly when things change, such as pricing, hours, or policies.
• Make sure you have the right to give us the content and materials you provide, and that they do not infringe anyone’s rights.
• Make sure the way the agent is used fits your business, your industry’s rules, and the law, including rules that apply to your field.
• Provide the access we need, such as to your website or email, and keep your own credentials secure.

AI Terms

Because the service is powered by artificial intelligence, the following applies specifically.

How the agent works

Your agent generates responses using AI models grounded in the information you provide about your business. It is designed to answer routine questions, capture customer details, and hand off to a person when a question falls outside what it knows.

AI output is not guaranteed

AI systems can produce answers that are incomplete, outdated, or wrong. We work to prevent that through training, human review, and tuning, but we cannot guarantee that every response will be accurate. Agent responses are general business information and are not professional, legal, medical, or financial advice.

Human oversight

Our team reviews conversations, handles escalations, and tunes your agent over time. Human review is a quality and escalation process; it does not mean every message is read before it is sent.

Your review and control

You are responsible for reviewing how your agent represents your business and for telling us about anything that should be corrected, restricted, or removed. We will make reasonable adjustments promptly. You may ask us to pause or disable your agent at any time.

Appropriate use of the agent

Agents are built for customer service and general business questions. They must not be used to give regulated professional advice, to make decisions with legal or similarly significant effects about an individual, to handle payment card numbers or sensitive personal data unless separately agreed in writing, or to mislead people about the fact that they are interacting with an AI assistant.

Third-party AI providers

We use reputable third-party AI model providers to power the agents. Their availability, performance, and terms are outside our control, and we may change providers to maintain or improve the service.

Ownership of content

You own your business content and the customer conversations generated by your agent. We own the systems, prompts, configurations, tooling, and methods we build to deliver the service. You grant us permission to use your content solely to build, run, and improve your agent.

Using This Website

Use the site lawfully. Do not attempt to break, overload, scrape at scale, probe, or misuse it, and do not use it to transmit malicious code.

Our Content

The text, design, logos, and articles here belong to Cassus Customer Service unless noted otherwise. Please do not republish our content as your own.

Confidentiality

Each side agrees to protect the other’s non-public business information and to use it only for the purpose of the engagement. Our handling of personal information is described in our privacy policy.

Disclaimers

We work hard, but we cannot promise specific outcomes, such as a particular number of leads, bookings, or sales. The site, its articles, and agent responses are provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent allowed by law.

Limitation of Liability

To the fullest extent allowed by law, CCS is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising from your use of this site or the services. Our total liability for any claim relating to the services is limited to the fees you paid us for the service in the three months before the claim arose.

Indemnification

You agree to defend and indemnify CCS against claims arising from the content and instructions you provide, your use of the services, or your breach of these terms.

Term and Termination

We may suspend or end the services if fees go unpaid, if the services are used in a way that breaks these terms or the law, or if continuing would create risk. On termination, we will help you retrieve your conversation records and will disable your agent.

Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Pennsylvania.

Changes to These Terms

We may update these terms as the service evolves, and we will post the new version here with the date it took effect. Continuing to use the site or the services after an update means you accept the change.

Contact Us

Questions about these terms? Email connect@cassuscs.com.

Related: our AI policy and privacy policy.