Our AI Policy

Last updated: September 18, 2026

Artificial intelligence is not a side tool here. It is the service. Because of that, we want to be straightforward about what the AI does, what it does not do, and where people stay in charge.

What the AI Does

We build an AI agent for each client and put it on their website chat and email. It answers the everyday questions a business gets all day, such as services, pricing, hours, availability, and policies. It captures customer details, routes requests, and passes conversations to a person when they need one.

What It Is Trained On

Each agent is grounded in information the client provides about their own business: services, pricing, policies, hours, and frequently asked questions. An agent is built for one client and serves only that client. We do not use one client’s information to answer another client’s customers, and we do not permit client or end-user data to be used to train third-party public foundation models.

People Stay in Charge

AI handles the volume. People handle the judgment. Our U.S.-based team reviews conversations for quality, steps into escalations, and tunes each agent over time. Human review is a quality and escalation process, which means it improves the agent and catches what matters; it does not mean every message is read before it is sent.

Honesty About What It Is

Customers should never be misled about who they are talking to. Agents are presented as AI assistants for the business they serve, with a clear path to reach a person.

Accuracy and Limits

AI can be wrong. Agents are built to hand off rather than guess when a question falls outside what they know. We check important AI-assisted work for accuracy, and we take responsibility for what goes out on a client’s behalf. Agent responses are general business information, not professional, legal, medical, or financial advice.

Where We Draw the Line

Agents are not used to give regulated professional advice, to make decisions that carry legal or similarly significant effects about a person, such as credit, employment, or insurance decisions, or to handle payment card numbers or sensitive personal data unless separately agreed in writing.

Your Data

We handle your information and your customers’ information carefully, use reputable providers, and limit access to the people who need it to do the work. Conversation records belong to the client whose agent generated them. For the full detail, see our privacy policy.

Your Control

Clients can review how their agent represents them, ask for corrections or restrictions, and pause or disable the agent at any time. We make reasonable adjustments promptly.

Questions

If you have any questions about how we use AI, email connect@cassuscs.com.

Related: our privacy policy and terms of service.