Questions, answered.
The things small business owners ask us most about their AI customer-service agent.
What exactly is an AI customer-service agent?
It is an AI that answers your customers on your website chat and email, trained specifically on your business. It handles the questions you get all day and hands off anything important to our team. We build it, train it, and run it for you. See what it does.
What if the AI cannot answer something?
It hands off instead of guessing. The agent recognizes when a question is outside what it knows and either escalates to our U.S.-based team or captures the customer’s details so nobody is left waiting.
Is this really 24/7?
Yes. Your agent answers every hour of every day, including nights, weekends, and holidays, exactly when a small business usually goes dark. That is the whole point.
Can it handle social media?
Yes, and this is what sets us apart. Most AI tools stop at your website. We answer direct messages on Facebook, Instagram, LinkedIn, YouTube, and X, and on Concierge we also reply to public comments on your posts on your behalf. Routine replies post automatically; anything sensitive, negative, or unusual is held for a person on our U.S.-based team to approve first, so nothing surprising lands on your public feed. Social DMs are included from Growth, and all five platforms plus comment replies come with Concierge. Concierge also guarantees a real person monitoring every comment, email, and chat, so anything needing judgment reaches a human instead of waiting to be noticed.
Is it just software, or are people involved?
Both, on purpose. AI handles the volume and real people handle the judgment. Our U.S.-based team reviews conversations, steps into the important ones, and keeps improving your agent over time. On Concierge, human monitoring of every comment, email, and chat is guaranteed.
Who reads the messages?
Our team reviews conversations to keep quality high and catch escalations, and we treat your customers’ information as confidential. We only use it to run and tune your agent. Your data stays yours. See our privacy policy.
Can we see what the agent has been trained on?
Yes, with Cassus Brain™. It is a private knowledge base holding everything your agent has learned about your business, available as a $149 a month add-on managed by Cassus Media. You can review the training data, add documents and policies, and correct answers yourself. Learn more at cassusbrain.com.
How much does it cost?
Plans start at $397 a month and are a savings compared with a part-time hire, not an extravagance. See the full pricing, or book a free consultation and we will recommend the right fit.
What does setup involve?
One short intake call, then we build and train the agent on your services, pricing, and FAQs and install it on your site. Most agents go live within days. A one-time setup fee covers onboarding and training.
Can it work with the tools already in use?
Usually, yes. We can put the agent on your current website and, on higher plans, connect your CRM and booking tools so conversations turn into booked business.
What size businesses do you work with?
Small and local businesses, roughly 5 to 50 people, that get more customer messages than they can keep up with.
How does a business get started?
Fill out the contact form and we will set up a short call to show you exactly how your agent would work.
Still have a question?
Book a free consultation and we will answer it, and show you how your agent would handle your customers.