Simple pricing. Serious coverage.
One flat monthly price to build, train, and run your AI customer-service agent. Less than a part-time hire, and it never clocks out.
One flat price. Fully done for you.
Pick the level of coverage your business needs. Every plan is built, trained, and run by our team.
Starter
Best for businesses that just need to stop missing website chats.
- AI web-chat agent, trained on your business
- 24/7 coverage: nights, weekends, holidays
- Weekly summary of conversations
Growth
Best for growing businesses living in their inbox, chat, and social DMs.
- Everything in Starter
- AI email handling
- Facebook and Instagram DM handling
- Monthly performance report
- Quarterly tune-up
- Human escalation for the conversations that matter
Concierge
Best for busy teams that want every channel covered with a real person watching.
- Everything in Growth
- All five social platforms: Facebook, Instagram, LinkedIn, YouTube, and X
- Public comment replies posted on your behalf
- Guaranteed human monitoring of every comment, email, and chat
- CRM and booking integration
- Dedicated account manager
- Response-time guarantee
A part-time customer-service person costs $1,500+ a month and sleeps 8 hours a day. This costs less, never sleeps, and never forgets a customer.
Cassus Brain™
Your agent’s knowledge, open to you. Cassus Brain is a private knowledge base that holds everything your agent has been trained on, so you can see it, add to it, and keep it current. Managed by Cassus Media.
- See all the training data behind your agent
- Add knowledge, documents, and policies anytime
- Correct or update answers yourself
- Private to your business, never shared
Pricing questions, answered
What if the AI cannot answer something?
It hands off. Your agent is built to recognize when a question is outside what it knows, and it either escalates the conversation to our U.S.-based team or captures the customer’s details so nobody is left waiting. On Growth and Concierge, a real person picks up the important ones, and Concierge guarantees a human monitoring every comment, email, and chat.
Is this really 24/7?
Yes. The AI answers every hour of every day, including nights, weekends, and holidays, the exact times a small business usually goes dark. That is the whole point: you stop losing customers to unanswered messages after hours.
Who reads the messages?
Our team reviews conversations to keep quality high, catch escalations, and improve the agent, and we treat your customers’ information as confidential. We only use it to run and tune your agent, never anything else. Your data stays yours. See our privacy policy.
What does setup involve?
Short and hands-off. There is one intake call to learn your business, then we build and train the agent on your services, pricing, and FAQs and install it on your site. Most agents go live within days. The one-time setup fee covers all of that onboarding and training.
Can we see what the agent has been trained on?
Yes, with Cassus Brain™. It is a private knowledge base holding everything your agent has learned about your business, available as a $149 a month add-on managed by Cassus Media. You can review the training data, add documents and policies, and correct answers yourself. Learn more at cassusbrain.com.
Is it easy to change plans later?
Yes, at any time. Start on Starter to stop missing chats, then add email, social, and integrations as you grow. There are no long contracts.
Ready to stop missing customers?
Book a free consultation. We will recommend the right plan and show you how your agent would work, no obligation.